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Public transport and  institutions

Tips and tricks

Do’s ✅

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  • Get their attention appropriately before speaking 

  • Face them when communicating 

  • Use clear body language and gestures 

  • Provide written information and instructions 

  • Be patient and flexible 

  • Make sure accessibility features are included and available 

  • Include them in all conversations 

Don’ts ❌

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  • Don’t rely on audio announcements 

  • Don’t shout, speak normally 

  • Don’t assume that they heard important information and instructions 

  • Don’t become frustrated when communication takes longer than usual 

  • Don’t exclude them from guided tours or activities 

  • Don’t assume all deaf people communicate the same way; they are all unique in their own way

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