Tips and tricks

In emergencies, communication accessibility becomes a safety issue, not just a convenience

DO’S ✅

Get the attention of the person appropriately (tap on the shoulder, wave your hand, etc.)
No matter how busy you are, make sure you keep your face visible, as it makes it easier for them to lip-read and understand you
Face the person and maintain eye contact at all times
Write things down, especially in noisy areas, as it makes it easier for them to understand you
Speak clearly, and use simple language, not complex and long sentences
Make sure they understand
Use visual alerts; being able to hear over the alarms is really hard
Have written instructions ready, and, where possible, we have conversations about emergency preparedness prior to any emergency occurring
Assign a support person to guide them through the process. This could operate like a buddy system
Make sure your face is visible

DON’TS ❌

Don't approach from behind; it can startle them, and it can be very terrifying in these situations. Don't grab or restrain them; they may need their hands to move and communicate with you or others.
Assume that they can lip-read; not everyone uses that as a form of communication and understanding.
Assume they have a hearing device; some prefer to use them, some may not be able to afford them.
Give up and say never mind to them; it can be hurtful. Don't rely on audio sounds and alerts; our systems are in place with them (e.g., strobing lights, buzzers, text messages). Don't assume they use sign language as a form of communication; not everyone knows sign language